Entry Level Manager (Leadership Program)

Essential Duties and Responsibilities:

• Supports programs that drive team performance toward departmental and organizational goals.

• Assist customer service and sales team toward the achievement of operational goals.

• Hires and provides training for new and/or less experienced customer service and sales staff.

• Reviews and evaluates work to ensure quality and timeliness

• Investigates and researches escalated customer service inquiries.

• Ensures employee's behaviors are focused on improved customer satisfaction to drive customer loyalty.

Qualifications:

• Required: Associate's Degree

• Preferred: Bachelors Degree

Other Knowledge, Skills or Abilities Required:

• 1 to 3 years of Customer Service experience

• Ability to cross-train and develop team members

• Ability to perform Account Retention

• Excellent verbal and written communication

• Ability to multi-task and to react well under pressure and treat others with respect

• Identifies and resolves problems in a timely manner

• Prioritizes and plans work activities

• Focuses on solving conflicts and listening to others without interrupting

• Work efficiently and effectively, both independently and as a team

• Balances team and individual responsibilities and helps build a positive team spirit

• Adapts and able to deal with frequent changes in the work environment

• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.